Barbell VooDoo — Lost, Stolen & Missing Shipment Policy
We work hard to ensure every order arrives safely. Once a package leaves our facility, it is in the carrier’s hands — but if an issue arises, we’ll help resolve it.
1. Lost in Transit (Not Marked Delivered)
An order is considered lost if tracking has not updated for:
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10+ business days (domestic)
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20+ business days (international)
We will file a carrier claim on your behalf. Once confirmed lost, we will provide:
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A free replacement, or
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Store credit for the full order value (if replacement is unavailable).
Customers do not need to contact the carrier.
2. Marked “Delivered” but Missing
If tracking shows delivered but you cannot locate your package:
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Check around your property and with neighbors.
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Contact the carrier to open an investigation.
If still missing, we may offer a one-time courtesy reshipment at our discretion.
Important:
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No refunds will be issued on reshipped orders marked delivered.
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If inventory is unavailable, store credit (excluding shipping) will be provided.
3. Incorrect Shipping Addresses
Customers are responsible for accurate shipping details.
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Orders lost due to incorrect addresses are not eligible for replacement.
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If returned to us, we can reship once a new shipping label is paid.
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If the error was ours, we will replace at no cost.
4. Carrier Delays
Weather, holidays, peak seasons, and operational disruptions may cause delays. These do not qualify as lost until the timeframes above are met.
5. Claim Window
Claims must be submitted within:
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14 days of last tracking update, or
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7 days from marked delivery (theft claims).
Late claims may not be eligible.
6. High-Value Orders & Fraud Prevention
We may require signature confirmation or insurance on high-value shipments.
Excessive claims may result in denial of replacement or refusal of service.
Need Help?
Email customerservice@barbell-voodoo.com with your order number and tracking information.
We appreciate your support and will always do our best to make sure you get your gear.
— Barbell VooDoo